Refund policy

Molly’s Shop Return & Refund Policy

At Molly’s Shop, your satisfaction is very important to us. We want you to feel confident and happy with your purchase. If you are not fully satisfied for any reason, we are here to help make the return or refund process simple and transparent.

Return & Exchange Eligibility

Return Period

You may request a return or exchange within 30 calendar days from the date your order is delivered.

Item Condition

To be eligible for a return or exchange:

  • Items must be unused, unworn, and unwashed

  • Items must be in their original condition

  • Original packaging, tags, and labels must be intact

  • Items that show signs of wear, damage, or alteration after delivery will not be accepted

Non-Returnable Items

For hygiene and inventory reasons, the following items are not eligible for return or exchange:

  • Gift cards

  • Sale or discounted items

  • Items marked as Final Sale

Transparent Fees

Any applicable return-related fees will be clearly communicated before processing.
We do not charge hidden or unexpected fees.

Refund Policy

  • Refunds cover product cost only and exclude original shipping fees

  • Refunds are issued to the original payment method

  • Processing time is 5–7 business days after inspection

  • Bank or credit card processing times may vary

If the return is due to a defective, damaged, or incorrect item, we will issue a full refund, including shipping costs.

How to Start a Return

Step 1: Contact Us

Please email info@mollys-shop.com

  • Your order number

  • Reason for return

  • Clear photos (required if the item is damaged or incorrect)

Step 2: Return Authorization

Our support team will review your request and provide:

  • Return approval

  • Return address

  • Return authorization instructions

Returns sent without authorization will not be processed.

Step 3: Send the Item Back

Please securely package the item in its original packaging and follow the provided instructions.

Exchanges

We do not offer direct exchanges.
If you need a different size or color, please return the original item for a refund and place a new order once your return is approved.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will cover return shipping and arrange a replacement or full refund as quickly as possible.
We sincerely apologize for any inconvenience.

Contact Us

If you have any questions or need assistance, please contact us:

📧 Email: info@mollys-shop.com
📞 Phone: (240) 957-0570
📍 Business Address:
409 Little Lake Rd
Hutto, Texas 78634
United States

Thank you for shopping with Molly’s Shop.
We truly appreciate your trust and are committed to providing you with a smooth and enjoyable shopping experience 🤍